These Terms and Conditions affect the 'Purchaser' and 'User' rights and liabilities and set out the terms under which HELPtag iD (the 'Supplier') makes the products available to the Purchaser through the HELPtag iD website.
The basis of the contract between the Purchaser and Supplier is established as follows:
All 'Supplier' 'services' are provided by HELPtag iD. The ‘Services’ includes access to the HELPtag iD website and webpages including:
Service availability of the HELPtag iD website and ‘User Account’ will require:
Purchasers of 'Supplier' products that can be linked to an online account are provided with access to the HELPtag iD website
During this period, access to the 'User's' 'User Account' and public pages of the HELPtag iD website, accessed by ‘Individuals’ including public, emergency services (and its members), is 'free of charge' for individuals. Memberships are also available at a month cost.
The ‘User’ is entirely responsible for the content on their ‘User Account’ and ‘Product’.
The User's initial Account 'Registration' is as set out in the ‘Order Confirmation’. It enables purchased 'Products' to be registered via the internet on the HELPtag iD User Account to establish visibility via the internet of 'User Account' information that could be used for a variety of purposes.
A 'Registered' 'User Account' will remain active for a specified period of time as set out in the ‘Terms and Conditions’ at the time of purchase or re-registration or, where applicable, as specified in the ‘Order Confirmation’. The specified 'Registration' is provided after purchase and only when the purchased ‘Products’ or ‘Services’ are activated and a 'User Account' registered on the HELPtag iD system.
When HELPtag iD 'Re-registration' becomes necessary the 'User' will be notified.
The prevailing fee at the time will be charged should the 'User' wish to 'Re-register'.
A single 'Re-registration' fee automatically covers all previously registered 'Products' in use by the 'User'.
It is the 'Registered Account Holder's' responsibility to ensure that their 'Registered Account' remains active.
This Online Purchasing Policy incorporates the terms set out in the Legal Notices and acceptance by the User of the Online Purchasing Policy and shall be deemed to be an acceptance by the User of the Legal Notice.
At HELPtag iD we are committed to protecting your privacy. The following Privacy Policy sets out how we use and protect the information you provide us.
By accessing or using the HELPtag iD website, you agree to the terms of HELPtag iD Privacy Policy, as set out below. If you do not agree to these terms, please do not access or use this site.
HELPtag iD reserves the right to change the Privacy Policy from time to time at its sole discretion. Your use of this site will be subject to the most current version of the Privacy Policy at the time of such use.
Hydra Solutions Pty (Ltd), HELPtag, Directors, Officers, Employees, Incorporators, Members and Stockholders cannot be held responsible for any information (correctly or incorrectly) added to the system by the user.
By loading person information on the HELtag system, the 'User' have full permission from the individual to load their information on the HELPtag system. Hydra Solutions Pty (Ltd), HELPtag, Directors, Officers, Employees, Incorporators, Members and Stockholders cannot be held responsible for individual information which was added to the system without consent from the individual.
The ‘Supplier’ collects your information for the following:
‘Purchaser’ information to process, despatch and inform the ‘Purchaser’ on ‘Supplier’ products and service. We take ‘Purchaser’ privacy very seriously and, in order for us to keep you informed about your order status and products and service, we request to hold your personal data. If you do not allow us to do this, we would be unable to inform you of your order status or of any important changes to our products or service and therefore would be unable to take your order.
‘User’ information to inform the ‘User’ on products and service and the information that the ‘User’ enters on the ‘User Account’. We take ‘User’ privacy very seriously and, in order for us to keep you informed about your products and service and to provide ‘emergency information’ via ‘User Account’ web pages we request to hold your personal data. If you do not allow us to do this, we would be unable to make your ‘emergency information’ available on the ‘User Account’ web pages and inform you of any changes to our products or service.
No director, officer, employee, incorporator, stockholder or partner, as such, past, present or future, of the Company, any of its successor corporations or any Subsidiary of the foregoing shall have any liability for any Obligations of the Company under the Notes or this Indenture or for any claim based on, in respect of, or by reason of, such obligations or their creation. Each Holder of Notes by accepting a Note waives and releases all such liability. The waiver and release are part of the consideration for the issuance of the Notes.
Typically, we collect:
HELPtag iD recognises and appreciates the importance of responsible use of information collected through the HELPtag iD website.
We will use information in accordance with POPIA and any other laws or regulations currently in force in South Africa (the "Data Protection Legislation").
The information we collect, hold and process will be used for the purpose of providing you with HELPtag iD services and developing our business which shall include (without limitation):
In addition to our typical processing we may use the information we hold about you in order to contact you in the following circumstances:
We do not store your information for longer than is necessary to provide the service, and to ensure that we have appropriate auditable records for business purposes.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Orders - When you place an order, we’ll keep the personal data you give us for 10 years so we can comply with our legal and contractual obligations.
User Accounts – ‘User Account’ information will be retained for as long as you require.
User Account Deactivation - If you wish to de-activate your ‘User Account’ you contact HELPtag iD and we can de-activate the account. For de-activation, we hold the data you have entered to enable you to re-activate the account without the need to re-enter your personal data into the ‘User Account’. In the event you wish to DELETE your account and all information members associated with the account, it can be done on request in writing and with proof of your identification.
User Account Closure - If you require HELPtag iD to close your ‘User Account’ please contact HELPtag iD and we’ll close the account and delete or anonymise the personal data associated with it.
Third Party Suppliers - ‘Third Parties’ hold the data only for the duration of the production of the ID products and for a maximum of 14 days
For ‘Users’ all public areas of the Website ‘User Account’ can be accessed by the public by using your unique URL e.g. www.HELPtag.co.za/info/youruniqueID .
Your PIN protects access to details in the Emergency section of ‘My Account’. You should protect your PIN. Unless in an emergency, you should not disclose your PIN to third parties.
‘Users’ are able to maintain, add or delete data in their ‘User Account’ at any time.
Upon 'My Account' registration with HELPtag iD or placement of an order on the HELPtag iD website customers confirm that they do not consider any of the uses of the information described above as being a breach of any of the rights conferred under the ‘Data Protection Legislation’.
HELPtag iD utilises a Merchant Services Facility and does not keep a record of credit/debit card details.
For ‘Purchasers’ we provide your information to approved third parties engraving or printing ‘User’ personalised ID products. The Data is deleted after manufacture is complete.
HELPtag iD does not provide, sell or rent your information to any third party, but reserves the right to provide aggregated anonymous data to third parties for statistical analysis. Such data is anonymous in nature and cannot be linked to any particular individuals.
We do not disclose your information to third parties without consent unless legally required to do so or where such disclosure is necessary to enable third parties who act for us to process your order. Third parties that process information, fulfill and deliver orders, process credit card payments and provide support services do so on our behalf under individual agreements.
If we use 3rd parties for running our business processes. An example of this might be that we have our emails or our website and database hosted in the cloud. Whilst these cloud providers would not typically have direct access to your information, storage is considered processing under the relevant data protection legislation.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use which includes exchanging information with other companies and organisations for the purposes of fraud protection.
All information that you provide to us, or we collect about you is stored on our secure servers. We understand that this includes confidential information and we have put in place a range of suitable physical, electronic and managerial procedures to safeguard and secure your information.
Our staff has the minimum required access to your data, and are trained to ensure that it is protected, and kept secure. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We do not store your information for longer than is necessary to provide the service, and to ensure that we have appropriate auditable records for business purposes.
We employ security measures to protect customer information and personal data from being accessed by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, while we take all reasonable steps to protect customer information, customers accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and customers will not hold us liable for any breach of security unless this is due to our negligence.
In order to improve our site, we may use 'cookies' to track customer visits and to process orders. A cookie is a small amount of data that is transferred to the customer's browser by a Web server and can only be read by the server that gave it to the customer. Most browsers are initially set to accept cookies. Customers can set their browser to notify them when they receive a cookie, giving them the chance to decide whether or not to accept it - please refer to the "help" menu on your browser or to the information that came with your browser software.
You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. Additionally, you have the right to request from us:
Many of the rights listed above are limited to certain defined circumstances and we may not always be able to comply with your request. We will tell you if this is the case.
You also have the right to ask us not to process your personal data for direct marketing. We will inform you if we intend to use your information for this purpose. You can exercise your right to prevent us using your information in this way by contacting us by email [email protected]
If you choose to make a request to us to exercise any of these rights, we will aim to respond to you as soon as we reasonably can but no later than one month. We will not charge a fee for dealing with any reasonable request.
If you are unhappy with how we are using your personal information or if you wish to complain about how we have handled a request, then please contact by email [email protected] and we will try to resolve your concerns.
Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.
This privacy information notice is subject to the laws of South Africa, and the non-exclusive jurisdiction of the South African Courts.