About HELPtag
I.C.E. ID's (In Case of Emergency IDentification) is a well know acronym worldwide. Where tradition I.C.E. badges store your basic emergency information, HELPtag takes is a step further whereby you can store it digitally and where you have full control over what information are stored. No need to purchase a new HELPtag I.C.E. ID when you update your information.
Smart technology
By a tap of a smartphone or scan of QR code the paramedic can have access to all of your emergency information.
You are in control
You have full control over the information which is stored on HELPtag. You decide what information you want to add or remove.
Who is it for?
Everyone, from children to adults, active people or people who enjoy the relaxed side of life
Smart Tags
Just tap your smartphone on the HELPtag item and all your I.C.E. information is available secured by a PIN.
Central managed
Manage the whole family I.C.E. information in one central location
Control
You are in control; you decide what information you want to store on HELPtag. You can add or remove information at any time!
Be Informed
Get informed every time you log in or your information is accessed.
Peace of Mind
For the price of a cup of coffee, you can have the peace of mind that medical personnel will have the information they need to save your life!
Frequently Asked Questions
What is HELPtag and how can it help in an emergency?
HELPtag is a smart emergency identification system designed to make your important medical information and emergency contact details accessible when you cannot speak for yourself.
Using an NFC-enabled wristband, card or other HELPtag product, someone assisting you can access your emergency profile through a compatible smartphone and your device's PIN. Your profile can include medical conditions, allergies, medication, blood type, emergency contacts and more.
Whether you are involved in a road accident, cycling, hiking or facing an unexpected medical emergency, HELPtag helps provide access to information that could assist those responding to the situation.
How is HELPtag different from traditional I.C.E. tags?
Traditional I.C.E. (In Case of Emergency) identification tags usually have limited space for printed or engraved medical details. HELPtag takes emergency identification further by securely storing your information online, rather than relying only on what can fit on a physical tag.
Simply tap a HELPtag NFC product with a compatible smartphone or scan its QR code, where available. Enter the device's PIN to view the linked emergency profile.
Unlike a traditional engraved tag, you can update your medical information, medication and emergency contacts through your HELPtag account without replacing the physical product.
How secure is my personal and medical information?
Protecting your personal and medical information is a priority at HELPtag. Your information is accessed through an encrypted HTTPS connection, and the emergency profile is protected by a device PIN.
You control the information added to your profile. HELPtag also notifies you whenever your emergency information is accessed.
As with any PIN-protected system, anyone who has access to both your device link and its PIN may be able to view the information you have chosen to make available.
How can HELPtag help me and my family?
HELPtag makes it easier to manage emergency and medical information for yourself and your family from one convenient account.
You can create individual member profiles, add their emergency contacts and relevant medical information, and link HELPtag products to the appropriate family members.
This can be especially useful for children, elderly family members, people with medical conditions, and anyone who may need assistance during an emergency.
What medical and emergency information can I store?
HELPtag allows you to create a detailed emergency profile containing information that may be useful when you need medical assistance.
This can include emergency contact details, medical conditions and history, allergies, current medication, vaccinations, blood type, and healthcare provider information.
You can add multiple emergency contacts, medications and medical history entries, giving you the flexibility to maintain a more complete emergency profile.
How do I register and link a HELPtag product?
Getting started with HELPtag is straightforward:
- Purchase a HELPtag wristband, card or other supported product.
- Visit www.helptag.co.za and register your account.
- Create a member profile and enter the relevant emergency and medical details.
- Link your HELPtag product to the member profile.
- Your HELPtag product is now ready to provide access to the linked emergency information using its PIN.
You can link multiple HELPtag devices to members managed through your account.
How does someone access my HELPtag in an emergency?
If you are unable to communicate, someone assisting you can tap your HELPtag product with an NFC-compatible smartphone or scan its QR code, where available.
The smartphone opens the HELPtag emergency information page. The person enters the PIN provided on your HELPtag product to view the linked emergency profile.
No HELPtag mobile application is required. Access is through a web browser, provided the smartphone has an internet connection.
Who should use HELPtag?
HELPtag is designed for anyone who wants their emergency and medical information to be accessible when it matters most.
It is particularly useful for mountain bikers, road cyclists, hikers, runners, outdoor enthusiasts, children, elderly people and individuals with medical conditions.
Emergencies are not limited to sporting activities. HELPtag can also be useful during everyday situations, including road accidents, unexpected illness or medical emergencies at work or home.
Can I update my information without buying a new HELPtag?
Yes. Your medical and emergency information is maintained in your online HELPtag profile, rather than being permanently printed on your physical product.
When your medication changes, you develop a new allergy, or an emergency contact gets a new telephone number, simply update the relevant information through your HELPtag account.
The updated information is then available through your existing linked HELPtag product without replacing the card or wristband.
Does HELPtag require a special app or subscription?
No special mobile application is required to access HELPtag emergency information. A compatible smartphone with an internet connection and a web browser can open the HELPtag information page.
You manage your member profiles, medical information and linked devices through your HELPtag online account.
For information about product pricing and any applicable service charges, please visit our online shop.